Peter Harvey-Systems/IT Manager

Posted by on Feb 14, 2013 in

The real world examples helped me understand the concepts and methods. The Excel templates made it easy to apply what we learned without having to worry about the mechanics. It was very helpful to work on projects specific to our own business during, between and after the class sessions. I liked the DMAIC roadmap as a unifying framework for process improvement projects. The instructor made us feel comfortable asking questions of any kind.

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